Frequently Asked Questions
Do you offer returns on items?
We offer a generous 28 day returns policy on everything except Furniture. This means that within 28 days of receipt, we will accept your item back without any problem - providing damage has not occurred. Please use the email below to contact us so that we can get everything underway – return postage and packaging are to be paid by yourself.
For Furniture, the returns window is 14 days from delivery. Again, return postage and packaging must be paid by yourself.
If you are outside of this 28 day period (14 days for Furniture), please contact us as in certain circumstances we may still accept the return.
|Everything excluding furniture||28 days from delivery|
|Furniture||14 days from delivery|
Please note: We will only accept returned items in the same condition as they were sent, this undamaged (unless the item arrived damaged) and with the labels still intact. Refunds can only be issued to the original method of payment. If items are damaged upon delivery, inform us immediately.
Please contact the below address to get the returns process underway.
Do you help with weddings?Perhaps you saw this posts:
We are looking at developing a specific wedding range soon. Complete with all items you'd need to dress a room for a wedding. Whilst we aren't ready to launch this range yet, we are always excited about the prospect of offering our customers an amazing experience. Therefore, we can offer our room dressing package to couples in the North West of England. Please contact us for more details.